Refund policy
Return & Refund Policy
Kala Chowk has two categories of products with different return terms — please check which applies to your order.
Merchandise (mug, t-shirt, notebook, tote bag)
These are made specifically for you on order, so we're unable to accept returns or exchanges for size, change of mind, or personal preference. We do accept returns/replacements for:
- Manufacturing defects
- Print errors or damage in transit
- Wrong item received
To request this, email us within 7 days of delivery with your order number and photos/video of the issue. Approved cases will be replaced or refunded at no extra cost to you.
Book — Little Lost A Lot
We want you to be happy with your book. If it arrives damaged or defective, contact us within 7 days of delivery with photos, and we'll send a replacement or issue a refund. [Add your own return-for-any-reason window here if you want to offer one — e.g., "unopened returns accepted within 7 days" — since this is fully your call as it's self-fulfilled.]
Refund Timeline
Approved refunds are processed within 5–7 business days to your original payment method.